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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2021 08:17 AM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 11

I just changed to Windows 11.  Now my HP Laserjet Pro CM1415 NFW no longer has a scan icon.  And when I do access the scanning menu through the printer driver, it no longer allows me to scan as  PDF.  Just as a Tif, a jpeg, etc.  No one wants to receive a document unless it is a PDF.

I have attempted to download the drivers, numerous times.  I get a fatal error each time.

Do Windows 11 drivers exist for this printer?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2021 10:18 AM

HP Recommended

This device is not listed on the Windows 11 supported list published by HP https://support.hp.com/ca-en/document/ish_4839960-4840167-16

 

Likely Microsoft has a built in Windows driver that will let the printer print, but scanning support is likely limited. One work around you can use is to use a program like CutePDF to print the resulting JPEG as a PDF file. I realize that is extra steps, but sometimes products reach a point where they cannot keep up to current requirements.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 people found this reply helpful
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2 REPLIES 2

‎11-23-2021 10:18 AM

HP Recommended

This device is not listed on the Windows 11 supported list published by HP https://support.hp.com/ca-en/document/ish_4839960-4840167-16

 

Likely Microsoft has a built in Windows driver that will let the printer print, but scanning support is likely limited. One work around you can use is to use a program like CutePDF to print the resulting JPEG as a PDF file. I realize that is extra steps, but sometimes products reach a point where they cannot keep up to current requirements.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
Was this reply helpful? Yes No

‎11-23-2021 02:47 PM

HP Recommended

Thanks so very much for your help with this.  You are correct.  I can print, and I can copy.  Scanning can only be done to a photo format (Jpeg, Tif), and saved just 1 photo at a time.  

The printer is 11 years old, I guess it is time to start shopping for a new one that is Windows 11 compatible.

 

Thank you again for your help and your time.   I must have uninstalled and installed the drivers 5 times, obviously with no success.

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