cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
fl0_at
New member
2 1 0 0
Message 1 of 3
207
Flag Post

HP MFP M479FDN - Scan to email not working (username and/or password incorrect)

HP Recommended
MFP M479FDN

Hi,

 

I recently bought an HP Laser Jet Pro MFP M479FDN and I'm having some issues setting up the "scan to email" functionality.

 

Following the guides available on the HP support portal, I set everything up the way it needs to be. However, when I test the configuration I set up for "scan to email" via the EWS / web interface, I always get an error that states my username and/or password for the SMTP server are incorrect.

 

This is not the case as I tested the exact same credentials via https://smpter.net/ and the email was successfully sent.

 

I am not using a GMail address for the printer to send from, but rather an email address from my own domain.

 

Given that sending emails works with the online tool I mentioned above, I can only imagine that there is something weird going on with the printer.

 

Please let me know what other steps I can try to get this functionality working.

 

Thanks,

Florian

Tags (1)
2 REPLIES 2
ShlomiL
Level 17
Level 17
32,829 27,986 5,556 12,141
Message 2 of 3
Flag Post
HP Recommended

Hi,

There are many security protocols which are more complex and doesn't allow the printer to connect (e.g. Two-Steps Verification, mobile veirifcation, Allow Less Secure apps, etc.)

 

Almost any email provided have different advanced security options which will not allow a printer to connect.

 

What email provider do you use? your own domain relies on your own SMTP server? any specific SMTP Service provider? etc.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
fl0_at
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi,

 

My domain is hosted by World4You and they provide the SMTP server as well as mailboxes that go along with the domain package. That means that the mailbox I set up for the printer on the World4You site is something like printer@example.com (Please note that this is not the actual email address of the printer, but rather an example. I can give you the actual email address if you need it).

 

Their SMTP server is actually smtp.world4you.com, which I correctly entered along with the port specified by the provider.

 

There is no 2FA of any kind set up for the email address, so sending via a simple SMTP test sender (there are multiple online) works like a charm.

 

I noticed that I could set up the email address for the "email alarms" without any problems since the test email arrived immediately.

 

Only when I try to set up the same email address using the same SMTP server for the "Scan to email" function, it says that username or password are incorrect.

 

It seems that it generally works and the problem is neither with the SMTP server nor the mail provider.

 

Thanks,

Florian

 

EDIT: Corrected typo in "username"

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation