HP Neverstop Laser MFP 1200 scanner not recognized on my Win 10 Surface

[RikRB]

Installed MFP1200 Neverstop Laser including HP Smart app. Printer and copier works fine but scanner is not recognized by HP Smart or Windows Fax and Scan. Get an error that HP Smart cannot use scanner in this printer. Tried reinstalling, installed all windows updates. 

[Eirinn]

Hello,

This is might related to the following:

This is unfortunately a very common problem lately, it's clearly an issue with the HP Smart app itself.

Please check that your printer is not in the list linked here below

HP Printers - Web Services Stop Working | HP® Customer Support

I suspect the HP Smart app is somehow using web services to communicate with the scanner that now aren't supported anymore, you will in fact notice that if you try to scan from the HP smart app, while you are getting the "cannot communicate with the scanner" error, the scanner is actually working.

For the moment I suggest you to use third party software (e.g. Scanner app by Microsoft from Microsoft store if you have Win 10, with that the scanner is working flawlessly) until HP doesn't fix the problem.