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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
macOS 10.13 High Sierra

I have a wireless network set up at home and can easily print from my mac to my HP Office Jet Pro 6978.  But, whenever I want to scan, my computer name doesn't show up, only the name of my husband's computer shows up and I'm tired of having to scan to his computer and then email it to myself.  I'd like to scan directly to my computer.  I've watched tutorials and videos and each has mentioned that I need the HP printer software on my computer.  I went to HP and entered the name of my operating system and it says that there is no software compatible with my computer and printer/scanner.  Then, how is it working for my husband going to the exact same kind of computer?  What am I doing wrong?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@AuroraPucci

 

A warm welcome to HP Support Community!

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install HP Utility from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

 

3.) Try to scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@AuroraPucci

 

A warm welcome to HP Support Community!

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install HP Utility from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

 

3.) Try to scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

HP Recommended

I wish I had joined this forum a year ago!  I followed the simple instructions you provided and voila, I can now scan directly from my computer!!  Thanks for your prompt response to my issue!!

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