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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-31-2019 03:03 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

I have a wireless network set up at home and can easily print from my mac to my HP Office Jet Pro 6978.  But, whenever I want to scan, my computer name doesn't show up, only the name of my husband's computer shows up and I'm tired of having to scan to his computer and then email it to myself.  I'd like to scan directly to my computer.  I've watched tutorials and videos and each has mentioned that I need the HP printer software on my computer.  I went to HP and entered the name of my operating system and it says that there is no software compatible with my computer and printer/scanner.  Then, how is it working for my husband going to the exact same kind of computer?  What am I doing wrong?

 

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