HP OfficeJet 4650 not copying

[Marge17]

My Officejet 4650 is not copying. After changing the ink cartridge, I was able to print from the desktop but unable to make either color or black copies. The paper just goes through with no print.

[MKazi]

@Marge17

Welcome to HP Support Forums. 🙂

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to help. 

I understand that you have an HP OfficeJet 4650 All-in-One Printer. and it does not make a photocopy. However, the printing is fine. 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please try to make a copy from the scanner glass bed and the document feeder. When you try to make a copy from the glass bed, the scanner bulb glows inside the printer and moves to copy the document. 

When you copy from the document feeder, the document moves through the printer. The bulb glows and remains stagnant because the document moves. 

If this action is not happening in your printer then it indicates towards a hardware issue and you may contact our HP phone support to explore the service options. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. Cheers! 🙂

[Marge17]

The printer instructs me to go to the printer software and selectr scanner action and then manage scan to computer.

Where is the printer softward located?

Thank you.

Marge

[MKazi]

@Marge17

You're welcome. 🙂

There should a be an HP printer assistant installed on your computer using which you can scan a document. The HP printer assistant gets installed when you install the full featured printer drivers.

Let me know what operating system you're using?

• For scanning in Windows: https://support.hp.com/in-en/document/c03466081
• For scanning in Mac OS: https://support.hp.com/in-en/document/c04788799

Keep me posted. Cheers! 🙂

[FB6]

My printer was working some how fairly perfect. Recently I was unable to make a copy. Some one sugested that my printer is not connected to the WIFI. Can any one help me work me through on checking the setting on my HP OfficeJet 4650? Thanks.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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Thank you