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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6975

When I scan it always scans both sides with no option to only scan one side of the document.

How do I change this? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@EMSCookie

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you want to utilize the one-side scanning instead of the two-sided,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt changing the options on the printer control panel?

 

While you respond to that, here's what you need to do:

 

Review the following list to learn more about control panel buttons, icons and lights.

Figure : Control panel buttons, icons, and lights

Control panel buttons, icons,  and lights.

 

2. Control panel

Touch the control panel display to select menu options, or scroll through the menu items.

 

Scan Settings:

  • Computer

    • <choose computer>

    • Original 2-Sided

      • On/Off toggle

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

 

@EMSCookie

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you want to utilize the one-side scanning instead of the two-sided,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt changing the options on the printer control panel?

 

While you respond to that, here's what you need to do:

 

Review the following list to learn more about control panel buttons, icons and lights.

Figure : Control panel buttons, icons, and lights

Control panel buttons, icons,  and lights.

 

2. Control panel

Touch the control panel display to select menu options, or scroll through the menu items.

 

Scan Settings:

  • Computer

    • <choose computer>

    • Original 2-Sided

      • On/Off toggle

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended
It works
THANK YOU AND HAPPY NEW YEAR ‘
HP Recommended

 

@EMSCookie

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and you have a happy new year as well. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.