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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-15-2022 11:21 PM

HP Recommended

When I click "scan" to initiate a scan, the screen just keeps loading and the documents never go through the feeder. I reset the printer and checked the wi-fi connectivity, but nothing is working. Any suggestions how to fix this issue?

Category:
1 REPLY 1

‎06-19-2022 09:49 AM

HP Recommended

Hi @Ty121,

 

Welcome to the HP Support Community

I'd like to help!


I understand that you are facing an issue with scanning using the document feeder from your HP Officejet Pro 8610 printer.

 

To assist better, could you please provide me the information for the below questions:

 

  1. Can you make a copy using the document feeder? 
  2. Are you directly using the touch screen of the unit or any scanning application? 
  3. Is the blue light solid on the printer?

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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