HP Officejet 4636 - scan/copy forever dead?

[Suomimailbox]

Hi, last summer I updated my computer from Windows 7 to Windows 10.

Since then, I've had several issues with my Officejet 4636. I've tried pretty much all possible solutions I could find on the forum: updated HP software and firmware, ran HP Print and Scan Doctor, performed hard resets multiple times...

Scanning/copying went back to normal a couple of times after a hard reset. However, after a while the problem occurred again. Now this function seems to be completely lost.

I now believe it's not just a problem linked to the connection with the computer. Printing works fine. Scanning and copying (even with computer off) don't work at all. How can I confirm if it's a hardware problem?

[Kumar0307]

Hi @Suomimailbox

Welcome to the HP Support Community. I'd be happy to assist you.

What is the error that you get while trying to make a copy?

If you are having issues while making a copy on the printer, it could be a possible hardware issue.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Suomimailbox]

Hi Kumar 0307,

thanks for your reply.

When I click on "Copy", the light simply doesn't move

[Kumar0307]

@Suomimailbox, that's unfortunate.Please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!