HP Photosmart 5520 will print but will not scan

[jbrizzo1]

I have an HP Photosmart 5520 print/scan/copy/web that was working fine up until approximately a week ago. While it will print with no issues, it will not scan. The scan sequence will start and the scan bar will move to the top of the scan bed, the scan light will come on, and then nothing happens. Almost as if the scan bar is jammed or looking for a command to move. I have tried all of the recommended fixes (HP Scan and Printer Repair, turning off firewalls, etc.) and nothing seems to work.

Microsoft recently sent out an update but that did not seem to impact it at the time.

I have an HP Pavillion desktop and a Dell laptop accessing 5520 with similar results, so it would seem to be something in the printer/scanner.

Any assistance would be appreciated.

[Kumar0307]

@jbrizzo1, Welcome to the HP Support Community!

This seems like an issue with the scanner component in the printer. Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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