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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

HP Printer won't save scanned files to Dropbox or Google Drive

HP Recommended
HP 5255
macOS 10.15 Catalina

I set up a Smart Task on my iPhone app to scan and save files to Dropbox, which worked fine until today. Now after scanning, the process doesn't advance beyond "Smart Task Running" in the Activity view. There's no error message. I'm just stuck in limbo. 

 

I disconnected and reconnected my Wifi network. No luck. I created a new Smart Task to scan and save files to Google Drive, and the same issue happens. 

 

I researched similar issues and saw that HP Support recommended updating OS. So I updated to Big Sur 11.0.1. No luck. I saw another recommendation to update the software on the printer. I checked, and mine says it's up to date. I removed the app from my iPhone and reinstalled it and the same thing happens. 

 

Can you help? 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Chuck404, Welcome to the HP Support Community!

 

Kindly refer to the steps mentioned in this post to setup scan to network folder from your MAC.

Update the HP Smart app from the App Store.

Click here to know more about the HP Smart tasks.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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