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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-16-2016 11:56 AM - edited ‎12-16-2016 11:57 AM

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Hi @Kbijan,

Only the original thread creator is provided with the option to mark it as an accepted solution, therefore you couldn't locate such an option..

 

Great to see you are up and running now,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-21-2017 04:27 PM - edited ‎01-21-2017 04:30 PM

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Thanks for the help.

 

Yet, this would never be a issue if HP updated the driver software to include the HP Easy Scan instead of the HP scan.

 

 

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‎02-22-2017 08:36 AM

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Trying to install an HP upgrade to get my HP Scanjet G2710 to work again after it failed when upgrading my MAC to OS X 10.12.3

HP don't seem to support this model anymore for the latest MAC Sierra version?

The latest HP upgrade on offer was for 10.9, but doesn't seem to work for OS X 10.12.3

Most gratefull if anyone has come accross it or even better, has a sollution?

Cheers

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‎07-07-2017 08:44 PM

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This is ABSOLUTELY RIDICULOUS. WHY is this not NOTIFIED to users instead of being discovered by trial and error??? I just spent AN HOUR scanning a document, only to find I am unable to save it. I shall now have to scan the ENTIRE THING again. Absolutely DISGRACEFUL "customer service" from Hewlett Packard 😞 😞 😞

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‎07-07-2017 08:55 PM

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To save a file you have already scanned and will lose if you delete the HP Scan application then reinstall it: select File_Print. Select your desired print settings. Select the arrow next to PDF (bottom left corner of print dialogue box), then Save as PDF. Select save location and enter desired filename. Select Save. This will save your immediate file without having to re-scan, but will not of course fix the ongoing problem. Now go ahead and follow the instructions others have posted to fix the ongoing problem.

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‎08-04-2018 08:00 AM

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I had the same post Scanning issue on my MACbook Pro running OS High Sierra Version 10.13.16 whilst using HP Officejet Pro 8600 AIO  Scanner and could not save any of the files.  

 

I followed Shlomi's advice i.e moved HP Scan App [from HP Utility in Launch Pad} to trash and emptied Trash .  Installed Easy Scan using the Link in Shlomi's reply and the problem is now resolved.  

 

PS If you were using HP Scan before you trashed it, you must restart the MAC, otherwise it keeps looking for your printer as the MAC remembers the previous App settings.

 

Thank you Shlomi, Excellent advice and guidance.

 

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