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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I've used the HP Smart App for scanning for years. Now the new upgrade takes almost 5 minutes to start up and frequently needs me to log in again. Frustrating!!

17 REPLIES 17
HP Recommended

Same here, takes too long. In addition scanning does not work with HP Smart. Works fine with HP print assistant

HP Recommended

@DanSans and @Venche

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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Sandytechy20
I am an HP Employee

HP Recommended

My produkt is a printer, HP OfficeJet Pro 9010, produkt No 3UK83B...

HP Recommended

Any chance of going back to the old version of the app until it is debugged?

HP Recommended

The latest version of HP Smart is too buggy and too slow. In fact, if you try to edit a scanned document in HP Smart, most of the time the document will get messed up on the bottom half of the page. I advise you to use the regular PC utility, HP Scan--it is faster, takes/processes better images especially on monochrome gray-background text as in text tables.

HP Recommended

Until the HP Smart App is debugged, I'm using the HP Scan programme which works perfectly 🙂

HP Recommended

I totally agree, and that is what I'm doing. It only took a while before I realised that that was an option 🙂

HP Recommended

Same here.

Scanning doesn't work anymore. It reports that scanning is not available.

It does still work through other options:

- HP Scan & Capture

- Android app

It's an HP Photosmart 5520.

 

 

HP Recommended

HP Scan won't recognize an HP Officejet Pro 6978

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