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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
DanSans
New member
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Message 1 of 18
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HP SMart App Upgrade

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Microsoft Windows 10 (64-bit)

I've used the HP Smart App for scanning for years. Now the new upgrade takes almost 5 minutes to start up and frequently needs me to log in again. Frustrating!!

17 REPLIES 17
Venche
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Message 2 of 18
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Same here, takes too long. In addition scanning does not work with HP Smart. Works fine with HP print assistant

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sandytechy20
HP Support Agent
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Message 3 of 18
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@DanSans and @Venche

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Sandytechy20
I am an HP Employee

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Venche
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Message 4 of 18
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My produkt is a printer, HP OfficeJet Pro 9010, produkt No 3UK83B...

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DanSans
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Message 5 of 18
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Any chance of going back to the old version of the app until it is debugged?

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ModUser
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Message 6 of 18
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The latest version of HP Smart is too buggy and too slow. In fact, if you try to edit a scanned document in HP Smart, most of the time the document will get messed up on the bottom half of the page. I advise you to use the regular PC utility, HP Scan--it is faster, takes/processes better images especially on monochrome gray-background text as in text tables.

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Venche
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Message 7 of 18
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Until the HP Smart App is debugged, I'm using the HP Scan programme which works perfectly 🙂

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Venche
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Message 8 of 18
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I totally agree, and that is what I'm doing. It only took a while before I realised that that was an option 🙂

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AndreRandomNr
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Message 9 of 18
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Same here.

Scanning doesn't work anymore. It reports that scanning is not available.

It does still work through other options:

- HP Scan & Capture

- Android app

It's an HP Photosmart 5520.

 

 

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DanSans
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Message 10 of 18
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HP Scan won't recognize an HP Officejet Pro 6978

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