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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laserjet Pro 300 MFP
macOS 10.12 Sierra

Is there a compatibility problem with HP Scan 4.4.1 (21) with the latest Mac OS? Will scan but not save to scan even after filling all the fields to name the file and choose the format. HELP!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello EIB,

 

Try using HP Easy Scan, the instructions for how to get it and use it can be found here:

 

http://support.hp.com/us-en/document/c04788799

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

2 REPLIES 2
HP Recommended

Hello EIB,

 

Try using HP Easy Scan, the instructions for how to get it and use it can be found here:

 

http://support.hp.com/us-en/document/c04788799

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
HP Recommended

Perfect! Thanks

 

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