HP Scan Application was unable to save the file to the specified location

[PJ68]

I have downloaded Windows 10 update and then run Print and Scan Doctor. I was able to save the file to the correct location when running Scan Doctor, but when I closed this application the message of 'unable to save the file' still existed

[midnight-anwrs]

Please to meet you @PJ68,

I have gathered some information about scanning with Windows 10 for you.

If you cannot scan from HP's software at all I recommend trying these steps;

1. Have you made sure your computer has all of it's windows updates? How can I tell if my computer is up to date?

2. Try restarting the computer.

3. HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. I recommend downloading and running the HP Print and Scan Doctor, if it doesn't fix it automatically let me know what errors or messages you receive.

4. You could also try uninstalling the printer software, then downloading the newest software package.

• Uninstalling the Printer Software (Windows)
• HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers

Try other scanning programs; 

Have you tried just using the New Scanner app in Windows 10? It's the same as the one for Windows 8.

Here are some resources;

• New Scanner app in Windows 10
• Scan app for Windows: FAQ
• And a YouTube Video link...

Do you know if you are able to scan using Paint?

To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8 

(It's the same for Windows 10, from what I've been told)

1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type ...
2. Click Paint in the results.
3. Click File, and then click From scanner or camera.
4. Select your printer, click OK, and then click Scan.

If it seems like a permission issue;

You could try the suggestion from Ay_Oh from this post;

Ay_Oh wrote:

Go to the folder where your scanner saves the document/image.

Right click > Properties

Security tab

Select Home User group or your current user from the list of user names, click 'Edit'. Change checkmarks to 'Allow', click 'Apply'.

If you are able to use the HP software, but it just won't save the file properly;

• Click on the HP Printer Assistant icon on your desktop (It will look like your printer, and be labeled to match)
• In the HP Printer Assistant click on Scan a Document or Photo

• Choose the shortcut you are selecting on the front panel of the printer (ie Save as PDF)
• Click on Advanced Settings

• You can modify your scanner settings, I believe you want to change the settings on the Destination tab.
• Base File Name: First part of the file name, so in your example "Document-", the scanner will automatically number it after each scan.. eg. Document-0001 will be your first scan, Document-0002, will be the second.
• Save Location: You can even setup a new folder for the scans ** Change this to a new folder

After you change the settings, try the scan again.

Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. 

I look forward to hearing from you!

Thanks, 

[Caribou69]

This did not solve the problem. 

I've seen lots of HP owners complain of this problem.  Try this free OCR software since HP hasn't provided a fix.  http://www.paperfile.net/index.html  (or Google ocr scanning software if the link changes).

[__TheEnd]

I have tried all of those suggestions, and nothing solved. Then, I figured that it only happens when I set the Resolution to 600 ppi. It works perfectly on the other ones (75, 100,200,300 ppi). I able to save the file everywhere I want; however, when I try to scan with resolution of 600ppi, it notices "HP Scan Application was unable to save the file to the specified location".