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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-07-2019 05:35 PM

HP Recommended

I tried the firmware update, but a HP window appeared saying the firmware is up-to-date.  I can't scan anything larger than 8.5"x14" at 300 dpi.  The HP Store salesman insured me the printer would scan upto 11x17 at 1200 dpi.  The highest resolution the software allows is 300 dpi.

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‎10-08-2019 01:52 AM

HP Recommended

Hi,

A3 scanning can only be done from the Flatbed Glass, the feeder supports up to US Legal size only, as well it supports up to 300dpi resolution, therefore you only see the above options.

 

From the HP Scan software change the source to Flatbed Glass instead of Automatic Document Feeder (If loaded), then bigger paper sizes and higher scan resolutions will become available.

 

Shlomi



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