HP Scan issue, probably after Microsoft update

[jkobarg]

I used to be able to scan PDFs from the printer to Outlook mail without any problems.

This no longer works. It may (?) be caused by a recent Windows and/or Office update. I am using Office 365 on Windows 10, Version 1909. There is no update for HP Scan available that could cure the problem.

HP Scan tells me that "I have no E-Mail client or it cannot connect to it". 

Outlook used to be (and still is) my default E-Mail application. I have checked all the settings in control panel and Outlook as well. I also restarted my PC.

As I need to use this feature frequently I would bei very thankful for a solution. Thanks in advance.

[Dragon-Fur]

@jkobarg 

If you have not done so,

Try / Consider

If the printer firmware has not been updated, do that.

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series 

Add your email address to Windows Mail

Use HP Smart for Windows - Scan and "Share" the scanned content.

Select Mail > select your "from this" email address

Send the scanned content to the recipient(s)

Partial Example

HP_Smart_W10_Start_Screen_2HP_Smart_Scan-to-Email_1

...

HP_Smart_Scan-to-Email_1b

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6970 All-in-One Printer series 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[jkobarg]

Thanks for your answer. But i does not solve the issue.

The printer firmware is uptodate.

After checking that, it took me a whole hour to get HP Smart to work (couldn't find the printer in my WLAN that hat been there and used to work well for years now).

And finally: HP Smart only allows me to send scanned content via Windows Mail. I am definitely not going to use this program while all my other correspondance is in Outlook.

This is not a solution that I expect from a company like HP.

[Dragon-Fur]

@jkobarg 

You are welcome.

I don't work for HP.

I am not you, of course - I am an owner and user of HP technology.

You may blame me personally for the answer you received.

Perhaps another Expert will have something to add.

Stay Safe.

Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

[jkobarg]

Sorry Dragon-Fur,

I really didn't mean to blame you. If you got this wrong, please accept my apologies.

Still hoping that someone comes up with an acceptable solution,
Jörn.

[Dragon-Fur]

@jkobarg 

It's fine - no worries.

We've been absorbing a great deal of abuse - that is normal, of course - people come to the Community upset, angry, desperate, and in need of help.

The situation has been worse for everyone this past week and I think I just suffered a minute of sensitivity.

Thanks for the note.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

[Marshy3]

I have the same problem which is extremely frustrating. Any solutions very welcome!

[Dragon-Fur]

@Marshy3 

As you can see, having read the entire thread, there is no answer here that addresses the Outlook software.

I suggest you create a new and separate thread - another Expert might answer.

Note:  The suggestion that the customer use HP Smart was rejected - you might mention you, too, are not interested in a solution that includes HP Smart to complete the scan operation.

If the issue is due to the recent Update, it might dissipate on its own.

Random extra thoughts on the subject...

Outlook is considered client software - it has to be installed on the computer - accessing Outlook from the web browser, for example, won't work.

It might be necessary to have Outlook open in another window to get HP Scan to "see" the software.  This sounds silly, of  course, but I have seen it on occasion.

NOTE:  The following example may NOT represent available features on your printer.

HP Scan might have lost track of which Mail client you are using in More > Destination

9025_Scan_to_Email_Destination_1

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Marshy3]

Thanks Dragon-Fur. Your quick response is appreciated. Unfortunately I am not particularly tech savvy so will just have to hope that it will resolve itself. I will start a new thread as you suggest. You stay safe.

[jkobarg]

Interesting Screenshot.

My 6970 software does not give me a choice of E-Mail-Clients. All I have is "Send to E-Mail".
I will have to check for an update or do a reinstall.