HP ScanJet Pro 3000 S4 - Intermittent problem since update Win 11 24H2 (I believe)!

[ddraughn]

We have 14 ScanJet Pro 3000 scanners throughout our school and suddenly they've stopped working properly. And they're all directly connected to workstations via usb 3.0 cable.

It makes no sense and I'm not sure how to solve the problem. I noticed somebody else reported the issue a few months back, and it looks like the consensus was to roll back to Win 11 23H2. My problem is, all workstations have gone past the 10-day rollback period, and I'm not sure what other options I have to fix this problem.

Does anybody know if HP will be releasing a driver update or workaround to help us IT support techs?

By the way, I've tried everything including uninstalling and reinstalling the scanner software, updating the firmware, changing usb ports and changing printer cables.

The most perplexing part is, sometimes it recognizes the scanner when you completely power down the workstation. Other times its doesn't, so my users turn their workstations on and off all day hoping to get lucky.

Darrell

[kbrooks78]

We have the same issue in our accounting department after Win11 24H2.  The Windows Cumulative January update was supposed to fix the USB scanner issues but not for the HP ScanJets it seems.  Even waited till the Cumulative February came out hoping that may do the trick.  Seems like HP needs to fix their drivers.

[AndrewTikTech]

I found this workaround and it worked for all the computers that was having truble with scanner and twain drivers.

https://fi-faq.pfu.ricoh.com/hc/en-us/articles/39468376902041-No-scanner-can-be-found-on-Windows-11-...

Hope this helps.

[MichaelPCPS]

Just curious, what are the HP links for this workaround (since the link heads to a Ricoh scanner). Thanks!

[paolofrosinini]

Hi, does this fix the problem for HP scanners? Is there a date for this Windows 11 issue?