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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-12-2025 03:05 PM

HP Recommended
Operating System: Microsoft Windows 11

We have 14 ScanJet Pro 3000 scanners throughout our school and suddenly they've stopped working properly. And they're all directly connected to workstations via usb 3.0 cable.

 

It makes no sense and I'm not sure how to solve the problem. I noticed somebody else reported the issue a few months back, and it looks like the consensus was to roll back to Win 11 23H2. My problem is, all workstations have gone past the 10-day rollback period, and I'm not sure what other options I have to fix this problem.

 

Does anybody know if HP will be releasing a driver update or workaround to help us IT support techs?

 

By the way, I've tried everything including uninstalling and reinstalling the scanner software, updating the firmware, changing usb ports and changing printer cables.

 

The most perplexing part is, sometimes it recognizes the scanner when you completely power down the workstation. Other times its doesn't, so my users turn their workstations on and off all day hoping to get lucky.

 

Darrell

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‎02-14-2025 02:30 PM

HP Recommended

We have the same issue in our accounting department after Win11 24H2.  The Windows Cumulative January update was supposed to fix the USB scanner issues but not for the HP ScanJets it seems.  Even waited till the Cumulative February came out hoping that may do the trick.  Seems like HP needs to fix their drivers.

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‎03-11-2025 11:40 AM

HP Recommended

I found this workaround and it worked for all the computers that was having truble with scanner and twain drivers.

 

https://fi-faq.pfu.ricoh.com/hc/en-us/articles/39468376902041-No-scanner-can-be-found-on-Windows-11-...

 

Hope this helps.

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‎04-07-2025 01:03 PM

HP Recommended

Just curious, what are the HP links for this workaround (since the link heads to a Ricoh scanner). Thanks!

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‎04-11-2025 12:23 AM

HP Recommended 
Hi, does this fix the problem for HP scanners? Is there a date for this Windows 11 issue?
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