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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-15-2021 08:54 PM

HP Recommended
Product: HP Pavilion Slimline PC + HP Scanjet G3110 + Win 10 Scan
Operating System: Microsoft Windows 10 (64-bit)

My one-year-old HP Scanjet G3110 used to scan slides, four at the time and via the also installed Solution Centre processed them in to the usual nice .jpeg images. All that stopped about 1 jan 2021 and pressing the usual HP Solution Centre icon on the PC screen, now just results in a non-descriptive square being displayed on the screen with no further action been able to be taken. I therefore downloaded from HP the official Driver for HP Scanjet G3100 Photo Scanner (115Mb) and I also downloaded the HP Solution Centre 13.0.

It seemed first to work ok and I scanned 4 slides, which I, as usual, got into my old HP Pavilion Slimline PC running Windows 10 for further processing. When I, today, wanted to continue my scanning work from yesterday, I was back to square one as above, where it did not work. So I again downloaded the two mentioned programs. While the two programs were downloaded OK, the old HP Solution Centre icon on the taskbar disappeared as soon as I touched it and I got the message as listed in the bottom frame.

Therefore, I then downloaded the mentioned relevant Windows Scanning program, which seems to be said to take over from HP Solution Centre, but while that Windows Scanning program get the G3100 Photo Scanner just to scan an A4, it cannot seem to scan for the slides or for several paper photos as is required and as the G3100 Photo Scanner is specially build for. So, what can I do now please?   

 

 

 

 

 

 

     

Category:
1 REPLY 1

‎01-16-2021 12:52 AM

HP Recommended

Hi,

The HP Solution Center is no longer supported due to Flash technology retirement, it is an older software which is based on Flash:

https://support.hp.com/us-en/document/c02463264

 

I suggest trying the 3rd party Vuescan application which support slides scanning:

https://www.hamrick.com/vuescan/hp_scanjet_g3110.html#technical-information

 

Shlomi



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