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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-18-2022 12:08 AM

HP Recommended
Product: HP Scanjet G4010 Photo Scanner
Operating System: Microsoft Windows 10 (64-bit)

Cannot connect scanner in Win 10 64-bit environment. Drivers and software as provided on the DVD.

Works without issue on Win 7 64-bit

Category:
1 person had the same question
2 REPLIES 2

‎07-18-2022 12:39 AM

HP Recommended

@PeterDM 

Hello,

Try installing your scanner as follows:

  1. Download the full driver: HP Scanjet Full Feature Software and Driver.
  2. Right-click on setup_full_G4000.exe and click on Properties.
  3. Click on the Compatibility tab, and then check the Run this program in compatibility mode for: box, in the drop-down list select Windows Vista.
  4. Click on Apply and OK.
  5. After that, right-click on setup_full_G4000.exe, and then on Run as administrator.
  6. Follow the instructions on the screen to complete the installation of your scanner.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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‎07-25-2022 12:49 AM

HP Recommended

Thank you for the suggested Vista Compatibility mode based solution.

I removed the previous installation and then went through the install as provided.

 

The scan behavior is just the same and will not do a scan.

 

I ended up installing a virtual XP instance and loaded the drivers there.

This works without error.

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