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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Scanjet G4010 WIn 10 Connection issues

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07-18-2022 12:08 AM
Cannot connect scanner in Win 10 64-bit environment. Drivers and software as provided on the DVD.
Works without issue on Win 7 64-bit
07-18-2022 12:39 AM
Hello,
Try installing your scanner as follows:
- Download the full driver: HP Scanjet Full Feature Software and Driver.
- Right-click on setup_full_G4000.exe and click on Properties.
- Click on the Compatibility tab, and then check the Run this program in compatibility mode for: box, in the drop-down list select Windows Vista.
- Click on Apply and OK.
- After that, right-click on setup_full_G4000.exe, and then on Run as administrator.
- Follow the instructions on the screen to complete the installation of your scanner.
Don't hesitate to contact us in case of need.
Best regards,
07-25-2022 12:49 AM
Thank you for the suggested Vista Compatibility mode based solution.
I removed the previous installation and then went through the install as provided.
The scan behavior is just the same and will not do a scan.
I ended up installing a virtual XP instance and loaded the drivers there.
This works without error.