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‎08-13-2024 10:55 PM

HP Recommended
Product: HP ScanJet Enterprise Flow N7000 snw1
Operating System: Microsoft Windows 10 (64-bit)

I attempted to install a firmware update (ver. 0.83) for the HP Scanjet Enterprise Flow N7000 snw1. I keep getting the error message "Failed to Close WIA" when running the installer with the instructions to "Please restart your computer and update again". The dialogue starts with "Device found" and "Close WIA!! Please wait...

 

Thank you in advance for suggestions

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1 person had the same question
2 REPLIES 2

‎09-20-2024 06:30 PM

HP Recommended

I had this issue and all I had to do was run the Firmware Update as an Administrator.  I hope this helps.

1 person found this reply helpful
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‎10-31-2024 02:28 AM

HP Recommended

Thanks!
Running the Firmware Update as Administrator works fine!

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