HP Smart App crashing when trying to scan using the document feeder on MAC

[Alexgjy]

Same here. The glass scanning works fine but the app crashes everything I tried to use the document feeder. 

I specifically purchased this model for the document feeder. Why on earth did I bother to trust HP? 

[rsghowellnj2]

 This is a problem not unique to my computer and printer.  It appears that if you have an HP Office Pro 9019, running MAC OS 12.2.91 Monterey and try to scan using the document feeder with the HP Smart App ... the application will crash.  This was reported now almost 4 weeks ago and still no response back from HP.  Very dissapointing.

[kiki1970]

The same thing is happening to me. I've spent all afternoon trying to fix the problem and found this thread. I bought the printer for the document feeder for scanning and now I can't use it.

[rsghowellnj2]

You can use the document feeder.  The only think you can't do us use HP Smart App for scanning.  Until HP fixes the problem, try using Image Capture (built-in free App on your MAC).

[kiki1970]

Thank you, I tried that earlier and it did work, which was a relief . . .

[rsghowellnj2]

I'm glad you have a work around.  What is sad is no response from HP on HP Smart App.  It has become very apparent that they do not monitor this HP Community Chatroom.  We have yet to see any response from them at all.

[sbeacham]

I am also having the same issue. Thankfully using image capture as described in the other comments has been a temporary workaround. I agree it's odd that there have been crickets from HP on this. Perhaps there needs to be a closer connection between comments here and the developers who press the button "Push Update?" 😄

[rsghowellnj2]

I'm sure HP is blaming their response on something to do with the supply chain.  Everyone else is so why don't their support jump on that band wagon.

[rsghowellnj2]

Or should I have said their lack of response.

[rsghowellnj2]

Well for what it is worth, the HP Smart App is no longer crashing when I scan duplex.  Obviously something got updated.  I'm able to scan using the document feeder and scan duplex and it now works as it always has.  If yours is still crashing I would make sure you don't have any O/S or Application Updates.  I'm running macOS Monterey Version 12.2.1 on a Mac mini (M1,2020).  And I have an HP Officejet Pro 8720.  Yeah!  it is finally fixed.