• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Pagewide Pro 577
Microsoft Windows 10 (64-bit)

The HP Smart app seems to have updated in the last week or so, and is now rotating random pages when scanning.  For example, I just scanned a pack of 15 pages and 4 pages are rotated 180 degrees.   Furthermore, when attempting to edit the individual pages and rotate them back to the proper orientation, it is not performing the rotation.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.