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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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krolholio
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HP Smart App is rotating random scanned pages

HP Recommended
HP Pagewide Pro 577
Microsoft Windows 10 (64-bit)

The HP Smart app seems to have updated in the last week or so, and is now rotating random pages when scanning.  For example, I just scanned a pack of 15 pages and 4 pages are rotated 180 degrees.   Furthermore, when attempting to edit the individual pages and rotate them back to the proper orientation, it is not performing the rotation.

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Dragon-Fur
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@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

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The Community is a separate wing of the HP website - We are not a business group of HP..

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Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Dragon-Fur
Level 16
Level 16
33,855 26,007 3,105 10,018
Message 2 of 2
Flag Post
HP Recommended

@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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