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‎01-04-2021 11:11 AM - last edited on ‎06-16-2021 07:18 AM by Retired

HP Recommended
Product: HP Pagewide Pro 577
Operating System: Microsoft Windows 10 (64-bit)

The HP Smart app seems to have updated in the last week or so, and is now rotating random pages when scanning.  For example, I just scanned a pack of 15 pages and 4 pages are rotated 180 degrees.   Furthermore, when attempting to edit the individual pages and rotate them back to the proper orientation, it is not performing the rotation.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2021 11:46 AM

HP Recommended

@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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1 REPLY 1

‎01-04-2021 11:46 AM

HP Recommended

@krolholio 

 

Switch off Orientation in Auto-Enhancements.

 

Example

Open HP Smart > Select to Scan > Click Auto-Enhancements > Switch OFF Orientation

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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