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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-08-2025 03:52 PM

HP Recommended
Operating System: Microsoft Windows 11

I tried all day today to use the Mobile Fax feature on the HP Smart app but it doesn't work. I tried to use the Mobile Fax on multiple devices and operating systems including Windows 11, Android, ChromeOS, and macOS. Whenever I select Mobile Fax from the HP Smart app I get an error "Sorry! There was a problem connecting with the fax service" on ChromeOS and Android, "There was a problem connecting with the server. Please try again." macOS, and "There was a problem connecting with the server. Please try again later." on Windows.

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7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2025 12:38 PM

HP Recommended

I had the same problem yesterday and couldn't find any answers.  Then I decided to go in to the App Settings located at the bottom left of the HP Smart app.  Click on Personalize Tiles.  Turn the toggle button for the Mobile Fax off and then back on.  It works now!!  Good luck.  Hope this helps you!

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3 REPLIES 3

‎01-09-2025 12:38 PM

HP Recommended

I had the same problem yesterday and couldn't find any answers.  Then I decided to go in to the App Settings located at the bottom left of the HP Smart app.  Click on Personalize Tiles.  Turn the toggle button for the Mobile Fax off and then back on.  It works now!!  Good luck.  Hope this helps you!

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-05-2025 03:08 PM

HP Recommended

Tried this, but did not solve the issue. Also tried un installing and reinstalling app. Also receiving "You've reached the limit of trying to contact this person please try again in a few minutes" after one try. Send fax button also getting stuck with rotating image like it's loading. Completely unable to send a fax at all.

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‎02-20-2025 09:29 AM

HP Recommended

Same problem. Just the rotating image and cannot send a fax at all. 

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