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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-16-2024 06:02 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: macOS 12.0 Monterey

The HP Smart App has changed its scanning AGAIN.  Yesterday, it was great.  Today, it has changed/updated, and it is not as good as the last time.  

 

I was able to scan a sheet, "add" several sheets more if needed, press DONE, then it would have all the pages showing.  I could scroll left or right, or I could even move pages in the order I wanted.  Then when I went to save, I could save to one file (after naming the file), and when I went to save to another file, the name of the file stayed the same as the original.

 

This new app scans to a smaller space and is illegible.  It took forever for it to let me save, and when it finally did, I could only save the name once.  When I tried to save the second time, it made me rename it again.  Ridiculous.  Please go back to the last way of scanning.

 

I have macOS Sonoma 14.2.1.  

1 person had the same question
2 REPLIES 2

‎02-19-2024 06:39 AM

HP Recommended

Hi @melkphillips,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand your frustration with the recent changes to the HP Smart App's scanning functionality. It can be very inconvenient when updates alter features that were previously working well for you. I can suggest a few steps you can take to address this issue:

 

Check for Updates: Sometimes, initial updates may introduce bugs or undesirable changes, and subsequent updates are released to fix these issues. Regularly check the app store for any new updates for the HP Smart App that might address these problems. Click here

 

Explore Alternative Apps: If the current version of the HP Smart App no longer meets your needs, you might consider looking for alternative scanning apps. Please uninstall and reinstall the HP smart app.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

 

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎04-08-2024 07:21 PM

HP Recommended

I am going back to APPLE. I am sick of constant changes. Now we have to pay for scanning, seriously?

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