HP Smart app saves scanned document with some pages blank

[lightningrob]

Note: this problem is with the scanning app, not with the printer/scanner.  Here is what happens:

1. I scan a multi-page two-sided printed document through the feeder into the Smart app.
2. I made a few minor edits (mainly rotation).  All pages look correct in the Preview screen.
3. I press Save and save to a PDF file.
4. When I view the saved document in Mac Preview or Chrome, two of the pages appear blank.
5. When I view the saved document in PDF Elements, the same two pages are highlighted red.
6. If I print those pages from the app, they look fine (black and white).

Has anyone else encountered this issue and have an idea how to fix it?  I'd appreciate a response from HP since it seems like a bug in the app.

[Betty0610]

@lightningrob

Welcome to the HP Support Community.

Please uninstall and reinstall the HP Smart App and try again.

Let me know if this helps.

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Thanks!

Have a great day!

[powerbutton1]

I have exactly the same problem using a HP7740 and connected to a Mac over a wireless network. There are a few things which have worked for me.

1 - in desperation, rather than save the file I would print to PDF (part of the Mac OS)

2 - In the auto enhancements page (inside the HP Smart App), I turned off rotate images

Both of the above allowed me to get a full PDF document which I could then work on using the Mac preview software (manual rotation etc). Not sure if you are using a Mac, but perhaps the above would at least let you get a file saved with all the pages scanned (possibly upside down).

As for the advice to remove and install the software, tried that a bunch of times and it did not work.