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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 3
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HP Smart app saves scanned document with some pages blank

HP Recommended
HP Smart 5.6.1
macOS 10.15 Catalina

Note: this problem is with the scanning app, not with the printer/scanner.  Here is what happens:

  1. I scan a multi-page two-sided printed document through the feeder into the Smart app.
  2. I made a few minor edits (mainly rotation).  All pages look correct in the Preview screen.
  3. I press Save and save to a PDF file.
  4. When I view the saved document in Mac Preview or Chrome, two of the pages appear blank.
  5. When I view the saved document in PDF Elements, the same two pages are highlighted red.
  6. If I print those pages from the app, they look fine (black and white).

Has anyone else encountered this issue and have an idea how to fix it?  I'd appreciate a response from HP since it seems like a bug in the app.

 

Missing-page.png

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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@lightningrob

 

Welcome to the HP Support Community.

 

Please uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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I have exactly the same problem using a HP7740 and connected to a Mac over a wireless network. There are a few things which have worked for me.

 

1 - in desperation, rather than save the file I would print to PDF (part of the Mac OS)

2 - In the auto enhancements page (inside the HP Smart App), I turned off rotate images

 

Both of the above allowed me to get a full PDF document which I could then work on using the Mac preview software (manual rotation etc). Not sure if you are using a Mac, but perhaps the above would at least let you get a file saved with all the pages scanned (possibly upside down).

As for the advice to remove and install the software, tried that a bunch of times and it did not work. 

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