HP Smart does not recognise Laserjet M1120 MFP for scanning

[roquefort44]

HP Smart does not recognise Laserjet M1120 MFP for scanning. The printer is no longer supported by HP but works perfectly. Is there any alternative scanning software I can use?

[Irfan_06]

Hi @roquefort44,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with scanning from your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[roquefort44]

Hi Irwin6

Thanks for your response.

Before I go through this process I want to point out that printer works perfectly well for printing. The issue is only with HP Smart scan. I do not want to risk losing my print functionality by going through these steps unnecessarily.

Also the printer does not support a wifi/Bluetooth connection, it is USB only. So I'm not sure how enabling Bluetooth is relevant.

Regards

Martin

[Irfan_06]

Hi @roquefort44,

I am sorry to hear that you are scared about performing the above shared stepsbut i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support