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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-22-2021 11:24 AM

HP Recommended
Product: OfficeJet Pro 6835
Operating System: Microsoft Windows 10 (64-bit)

OS is Windows 10 64 bit.  Have been using HP Smart for scanning, etc.  Just today, it asked if I want to share data with HP.  Regardless of my answer (yes or no button), it keeps repeating the question and will not proceed to let me use it's functionality.

Category:
19 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2021 01:14 PM

HP Recommended

This looks like a result of Adobe Flash being removed.  

 

Try this:

HP Solution Center Adobe Flash player error

Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan

View solution in original post

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4 REPLIES 4

‎02-22-2021 01:14 PM

HP Recommended

This looks like a result of Adobe Flash being removed.  

 

Try this:

HP Solution Center Adobe Flash player error

Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan

Was this reply helpful? Yes No

‎02-22-2021 01:19 PM

HP Recommended

Same question!!!

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‎02-22-2021 02:03 PM

HP Recommended

I downloaded and installed HPScanExt.msi and am using the HP Printer Assistant rather than HP Smart and am able to scan again on my HP 6835 Pro.  I prefer the functionality of HP Printer Assistant over HP Smart for scanning anyway.

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‎02-22-2021 03:25 PM

HP Recommended

Thank you for sharing!  going to give it a try.  this is BEYOND aggrivating! 

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