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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-31-2020 12:13 PM

HP Recommended
Product: OfficeJet 8620
Operating System: Microsoft Windows 10 (64-bit)

With the new version of HP Smart, I can no longer scan from my OfficeJet Pro 8620.

When I go into the scan section, I get a message "Scanning is currently Unavailable". 

 

The old application HP Scan is still working fine but I would rather use HP Smart.

 

Thanks for your help.

Category:
2 people had the same question
3 REPLIES 3

‎11-03-2020 10:50 AM

HP Recommended

@jlpicard

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and also, sign in to you HP Smart Account again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎11-15-2020 07:23 AM

HP Recommended

@Betty0610

 

Thank you for your return.

Unfortunately still the same issue.... I still have the message 'Scanning is currently unavailable' when I click on 'Scan' button. 

 

Regards,

 

Was this reply helpful? Yes No

‎11-27-2020 09:37 AM

HP Recommended

Please download and install the software of your Printer from here to scan :

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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