cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jlpicard
New member
2 1 0 0
Message 1 of 4
336
Flag Post

HP Smart - scanning is currently unavailable

HP Recommended
OfficeJet 8620
Microsoft Windows 10 (64-bit)

With the new version of HP Smart, I can no longer scan from my OfficeJet Pro 8620.

When I go into the scan section, I get a message "Scanning is currently Unavailable". 

 

The old application HP Scan is still working fine but I would rather use HP Smart.

 

Thanks for your help.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
17,819 17,801 987 860
Message 2 of 4
Flag Post
HP Recommended

@jlpicard

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and also, sign in to you HP Smart Account again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
jlpicard
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

@Betty0610

 

Thank you for your return.

Unfortunately still the same issue.... I still have the message 'Scanning is currently unavailable' when I click on 'Scan' button. 

 

Regards,

 

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,819 17,801 987 860
Message 4 of 4
Flag Post
HP Recommended

Please download and install the software of your Printer from here to scan :

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation