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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-11-2024 02:04 PM - edited ‎01-11-2024 02:08 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

I've been using the HP Smart mobile fax  with my HP OfficeJet Pro 9025 All-in-One Printer for years with zero issues until a month or so ago- I can log into HP Smart but as soon as I select Mobile Fax I get the following message "Error. There was a problem connecting to the server. Please try again later."    I am unable to fax or access any of the fax numbers saved on my account. Troubleshooting I've tried: uninstalling/reinstalling HP Smart app, resetting factory default on printer, accessing mobile fax/HP Smart from an entirely different computer, plugging printer directly into computer, changed wifi connections with the printer, resetting wifi router itself, made sure drivers were up to date and used HP Support Assistant with no resolution. What happened?! 

 

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24 people had the same question
1 REPLY 1

‎01-28-2024 07:19 PM

HP Recommended

I had the same problem and found a workaround. To send mobile faxes you need to be logged into an account but it wasn’t working. So I logged out of my account and clicked on the mobile fax tile which brought me to the sign in screen. I signed in and was able to proceed through the mobile fax process this way. 

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