• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Other

After upgrading to Mac OS Ventura, HP easy scan fails to download pdf to computer;  image is seen in scan app, but document is blank.

15 REPLIES 15
HP Recommended

The scan option found in settings - printers and scanners - "select printer" - open scanner works and the document is saved.

HP Recommended

This is not an acceptable solution.  I want to use the EasyScan app.  Is there a patch for this?  Other setting changes on my Mac?  Thanks

HP Recommended

I have exactly the same issue. I can see scanned document on the screen but when exported to PDF the document is blank. 

If I export JPEG then that is fine - bit no use to me. 

What I did to work around the problem is output to a printer and then save as PDF rather that printing. Also choosing a searchable PDF seemed to work.

HP Recommended

thanks Mike for corroborating.  It must be a loss of association between HP and Acrobat created by Ventura.  HP people reviewing this thread:  Please address the issue.  You've got a problem, which means we are not happy.....thanks, Norm

HP Recommended

I have the same problem, and another thread showed that choosing the option 

Long term preservation (PDF/A)

works

 

I’m using that until HP sorts itself out. 

HP Recommended

Thank you, HIB3! The long-term preservation option just worked for me too.

HP Recommended

I have the same problem. Saving as searchable PDF works.

HP Recommended

using option Long term preservation (PDF/A) yes it works, but in my case, only for single page.

If I scan multiple pages, only the first page displayed but the rest is blank. 

did anyone experience the same thing ?

HP Recommended

That worked for me but what a pain!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.