HP easy scan image won't download pdf to computer

[K5689]

Same issue here. As others have stated, the workarounds appear to be:

1) Use the Mac OS built-in scan option (Unacceptable, given this is an HP software issue)

2) Print or Send to Printer in HP Easy Scan and print as a PDF (Works, but it's awkward with extra button clicks)

3) Save or Send to Folder in HP Easy Scan and save to a PDF with Long-term preservation (Works, but PDF is read only)

4) Save or Send to Folder in HP Easy Scan and save to PDF-Searchable (Works, but not desirable if you just want images)

The problem here is HP's option to save a plain PDF file just doesn't work. When executed it starts, generates a 1KB file, then crashes before inserting the scanned images (with no error message). 

HP isn't known for it's software, but let's be honest, this is really sloppy. Fix your product, HP. 

[h0p-rd]

Long term preservation worked!!

[mjmckenna]

yep, finally got it to work....thanks.  Not sure what pdf/a is but I'll take. 

The support from HP is horrendous.

[JackieC09]

Thank you for the work-around.  I had to send it to print. Then use the drop down arrow to save as PDF.

[JackieC09]

How do you make Long Term Preservation work without crashing?

[HIB3]

Hello, since updating to Ventura 13.1 I no longer have this problem and can save all  scans as before.

The saving to PDF/A never crashed here so can’t help.