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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Same issue here. As others have stated, the workarounds appear to be:

 

1) Use the Mac OS built-in scan option (Unacceptable, given this is an HP software issue)

2) Print or Send to Printer in HP Easy Scan and print as a PDF (Works, but it's awkward with extra button clicks)

3) Save or Send to Folder in HP Easy Scan and save to a PDF with Long-term preservation (Works, but PDF is read only)

4) Save or Send to Folder in HP Easy Scan and save to PDF-Searchable (Works, but not desirable if you just want images)

 

The problem here is HP's option to save a plain PDF file just doesn't work. When executed it starts, generates a 1KB file, then crashes before inserting the scanned images (with no error message). 

 

HP isn't known for it's software, but let's be honest, this is really sloppy. Fix your product, HP. 

HP Recommended

Long term preservation worked!!

 

HP Recommended

yep, finally got it to work....thanks.  Not sure what pdf/a is but I'll take. 

 

The support from HP is horrendous.

 

 

HP Recommended

Thank you for the work-around.  I had to send it to print. Then use the drop down arrow to save as PDF.

 

HP Recommended

How do you make Long Term Preservation work without crashing?

HP Recommended

Hello, since updating to Ventura 13.1 I no longer have this problem and can save all  scans as before.

The saving to PDF/A never crashed here so can’t help.

 

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