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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-18-2019 02:00 AM

HP Recommended
Product: HP officejet pro 8620
Operating System: macOS 10.15 Catalina

Hello everybody,

the HP easy scan app has not worked since I swiched to the operating System Catalina. The latest software from HP officejet pro 8620 is installed for the multifunction device, as well as for the HP easy scan app (Version 1.9.3 (002)) . In the following I would like to show you the error code.

I am grateful for any help.

 

Best regards

 

Hans

 

 

 

PDF Link for the error code 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2019 09:29 AM

HP Recommended

Hi @Hans22222

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.

 

You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎12-20-2019 09:29 AM

HP Recommended

Hi @Hans22222

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.

 

You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-28-2020 02:52 PM

HP Recommended

macOS 10.15.3 has fix that directly affects the HP Scanner driver.  This should resolve the error you posted.

 

While I may work for HP Inc, the views and opinions expressed here are my own.
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