HP photo smart S20

[Dallasmoose]

Cannot get proper software to run my Hewlett-Packard Photosmart s20. Appears there's nothing available for Windows 11. This is an old scanner. Some directions about it getting into my computer settings were given but not smart enough to figure that out. Anyone out there able to help?

[Raj_05]

Hi @Dallasmoose,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you're having trouble finding suitable software for your HP Photosmart S20 scanner, especially on Windows 11. Let me provide you with some general steps to try and make it work.

Compatibility Mode:

• Right-click on the software executable or installer.
• Choose "Properties" and go to the "Compatibility" tab.
• Check the box that says "Run this program in compatibility mode for."
• Select an earlier version of Windows (e.g., Windows 7 or Windows XP).
• Click "Apply" and then "OK."

Driver Compatibility:

• Visit the official HP website and look for drivers that are compatible with Windows 11.
• Download and install the latest drivers for your scanner.

Virtual Machine:

• Consider using a virtual machine with an older version of Windows (e.g., Windows 7 or 😎 to run the scanner software.

Third-Party Software:

• Check if there are third-party scanning software options that support your scanner on Windows 11.

Before attempting these steps, please ensure that you have checked the official HP website for any available updates or patches for your scanner model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Dallasmoose]

Thank you so much for your input. I tried the items you suggestion and still have no luck. I'm not very computer savvy but your advice did help me understand better. Pierce it just will not work had the. Keep getting a error message about Windows. Help not being available. Attempting to post picture of screen

[Raj_05]

Hi @Dallasmoose,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Dallasmoose]

I tried that resource very first before coming to this area. When I punch in the serial number it does not recognize it. Without having the serial number. There appear to be no other option for me to directly email or contact customer support. At my wits and hair, looks like you can't actually email Hewlett-Packard for any type of support unless you have a registered product or they're able to recognize a serial number. Thank you once again. Further help will be appreciated. Thank you for sending me the link you did. When I click that link, my only option is to enter a serial number. And it does not recognize the serial number.