HP photosmart C4480 scan error

[smithywonder04]

In trying to scan a document, I pushed the "scan/reprint" button on the printer's controls. 

I then pushed "scan to PC"

"scan error.  Try scan from computer or see documentation. Press OK" comes up on the printer's screen.

It scans to print just fine, but won't scan to my computer.

I'm not sure if this is a printer issue or my USB cord isnt working.

I tried to use HP scan pro, but it came up with a box saying " scanner not available."

The computer can print documents just fine from the computer itself, with the same USB cord.

Scan to PC isn't working, and this appears to be the only option that isnt.

I'm running Snow Leopard on an iMac 3.06 GHz Intel Core 2 Duo, 4 GB 800 MHz DDr2 SDRAM.


Any ideas on whats going on here ? ?

[ovalenz]

I came on the board because I was having the same exact problem. Another thread provided a suggestion and it worked for me.

-Download the HP Photosmart Aio Full Feature Software for Mac OS X. This is the HP Suite for Mac. It will probably look a bit different from the one you currently have installed (it was for me). It can be found here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&destPage=softwareDownloadIndex&...

-Once installed, unplug the power cord from the back of the C4480 for a full minute.

-Plug it back in.

-Run HP Scan and try to scan a document or photo.

[meco]

Thanks so much for your advice and link. This is the first time something has finally worked in the 4 years I have had my Photosmart C4480 hooked to my MacBook!! Nothing else I tried to install ever worked. What a thrill to be able to FINALLY scan to my computer -- thanks again!

[cimfeld]

Thanks for the great advice!  I had the same trouble and I was able to scan for the first time in months! I'm excited! THANK YOU ovalnez ! 

[tp23]

I am having trouble scanning to my computer. 

[Leashy]

Thank you, "Top Student"! I took a chance, downloaded the link you provided, and voila, I can now scan! Thank you for the tip about unpluging my printer, waiting for 60 seconds, etc. Worked like a charm!

[JoScan]

i had a similar issue with my hp photosmart c4480 which is old. i don't know how old yours is but the updates/fixes aren't there for my model. HP helped me bypass the whole issue by using the apple software on my computer instead.  go to your finder->applications->image capture & scan that way instead. If that doesn't help then search the hp support site for info on scanning using apple software

[LOULOU1936]

When I try to scan a document on my computer (HP Photosmart C4480), I put the document under the lid and press Scan to PC. A message (Scan Error, try scan from computer or see documentation) after a short period and I don't know how to do this or really what to do and my manual does not list this error?

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@smithywonder04 wrote:

In trying to scan a document, I pushed the "scan/reprint" button on the printer's controls. 

I then pushed "scan to PC"

"scan error.  Try scan from computer or see documentation. Press OK" comes up on the printer's screen.

It scans to print just fine, but won't scan to my computer.

I'm not sure if this is a printer issue or my USB cord isnt working.

I tried to use HP scan pro, but it came up with a box saying " scanner not available."

The computer can print documents just fine from the computer itself, with the same USB cord.

Scan to PC isn't working, and this appears to be the only option that isnt.

I'm running Snow Leopard on an iMac 3.06 GHz Intel Core 2 Duo, 4 GB 800 MHz DDr2 SDRAM.


Any ideas on whats going on here ? ?

---

---

@smithywonder04 wrote:

In trying to scan a document, I pushed the "scan/reprint" button on the printer's controls. 

I then pushed "scan to PC"

"scan error.  Try scan from computer or see documentation. Press OK" comes up on the printer's screen.

It scans to print just fine, but won't scan to my computer.

I'm not sure if this is a printer issue or my USB cord isnt working.

I tried to use HP scan pro, but it came up with a box saying " scanner not available."

The computer can print documents just fine from the computer itself, with the same USB cord.

Scan to PC isn't working, and this appears to be the only option that isnt.

I'm running Snow Leopard on an iMac 3.06 GHz Intel Core 2 Duo, 4 GB 800 MHz DDr2 SDRAM.


Any ideas on whats going on here ? ?

---

?

[CMWalk]

I am having the same issues with a scanner error. I am using Windows 10 32bit. I'm not sure if the link on here just works on mac, and don't want to risk it. Please can you provide a link for a windows 10 32bit.

Thanks

[clt2djb]

I have the same issue.  C4480 printer would state error message when trying to scan from printer to computer.  Would tell me to try and scan from computer to printer.  Was able to do this but can not scan multiple pages to the same document.  The way to put multiple scanned pages onto the same document and scan from your computer without downloading anything or going to any websites for fixes.  click start button on computer screen, type printers, select devices and printers, click once one the printer/scanner you want to use, click start scan at top of page, next pop up screen on bottom right click scan  (a lot of my items on this pop up are grayed out that would normally let you scan multiple pages to the same document), once item is scanned click import, once import is complete replace document on scanner and repeat this process.  When all documents are scanned and imported - select the items that you want in the document (do this by clicking the box, top left, next to each imported item, this will put a checkmark top left next to each item you selected), right click over one of the pages, select print,  under printer select PDF, save the document.  all of the pages that you selected will be in this one PDF file.  Hope this helps.