HP scan MFP428 scanning impossible

[letal]

Hi,

When I launch the HP scan utility, its OK, but when I click on "scan" I have instantaneously an error message (a long one) saying ... "The scanner did not succeed to do the scan. Please check the scanning function is enable on the device.... etc."

I did a firmware upgrade, same result.

I did a scan doctor, it shows an issue with "Scanning Windows (WIA)", but whatever instruction I followed, same result.

I installed this: HP_LaserJet_Pro_M329_M429_series_FW_002_2118A.exe

Same result...

I  tried with another new  MFP 428 (fresh from the box) to another computer, I have exactly the same result.

On both case, printing is OK

It is related to the fact that you are forcing us to use your app with account???

Alex

[Repairatrooper]

Download the HP Universal TWAIN scan and use that.  This package was designed for Enterprise products but works great with Pro products like the M428

[letal]

Thanks Repairatrooper,

I will try that but I'm cannot find it on HP website.

I have a bunch of old HP install CD , any chance there do you think?

Any clue or link???

I don't won't to download from a unreliable web site, company policy.

Regards.

Alex

[letal]

Furthermore I also tried with the Windows integrated tool "scan and telecopy", different message but same result... doesn't work!

[letal]

Hi,

Found the time to re-open the case, because it still not scanning today via USB...

I tried all the scanning tool available in Windows 10... same same!

So I uninstall all the drivers, did again the full software installation.

Then I connected the printer via a wired cable and did some testing.

So, everything is working fine via the network !

But, I also did try the USB cable (because this printer has to be connected via USB) printer is OK, but no scan....

So, the 10'000$ question is, can you still scan without creating an HP account???

[letal · Accepted solution]

Finally, I got the answer....

Simply go the web interface via your browser, got to the last tab "Settings", then to Security, then Administrator Setting and finally look for the unmarked checkbox, "Scanning to a computer or a mobile device" and mark it!

I'm not sure but I think this setting is unmark when you start the printer the first time (after setting the time, language etc...) then you've got an option saying something like "normal user setting" or "computer admin"... I did chose admin!

Anyway, hope it helped people stuck in the same situation 😉