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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎04-10-2022 01:41 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 11

All of a sudden, my HP scan and Capture is getting a general failure, I up graded a bit back to windows 11 everything till this point was working I went to scan a photo and it would not scan even tired on documents to see same thing. I checked to make sure my Envy 5055 was connected on the app/program, and it is. I ran the scan doctor it was showing nothing. I went on to do the following: checked my Windows defender firewall and check to add programs, next I tried device manager to look for updated drivers according to everything my drivers are updated still the same thing getting general failure, I then tried unplugging the scanner from the computer and did a restart on both the printer and computer, that did not work I next uninstalled Scan and Capture and reinstalled result same thing general failure, I am at a loss I used this program often so for it now not to be working? I just used it two days ago everything was fine. I am stumped at this point as I need this to be working.

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