• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-14-2025 02:57 AM

HP Recommended
Product: HP ScanJet Pro 3000 s3 Sheet-feed Scanner
Operating System: Microsoft Windows 11

The scanner doesnt work, it says device not found. How can I fix this? This is only happening in Win 11 pc, the scanner is working in win 10 pc

 

Reply
4 REPLIES 4

‎06-14-2025 05:40 AM

HP Recommended

Download and install the full feature driver

 

let me know if a problem

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎06-16-2025 02:18 PM

HP Recommended

I have installed this driver already, still the issue persists,

Reply
Was this reply helpful? Yes No

‎06-20-2025 04:22 PM

HP Recommended

This is a user to user forum and I am just the messenger of this bad news:  there is a known problem as discussed here.

 

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.


If you are out of warranty, you might consider asking Microsoft's Copilot for advice. Be sure to identify your product, what the problem is, and ask for videos.
There is also HP smart friend but Copilot is not restricted on answering certain questions and does not charge anything..

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎07-15-2025 11:59 PM - edited ‎07-20-2025 01:15 AM

HP Recommended

Make sure the USB cable is connected properly. Download the latest HP ScanJet Pro 3000 s3 driver for Windows 11 from the HP website. Install the full driver and restart your PC. Go to Device Manager and check if the scanner shows there. If not, try a different USB port. Turn off other scanners to avoid conflict. Keep Windows fully updated.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.