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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-23-2024 04:15 AM

HP Recommended
Product: HP DeskJet 2332 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am using HP deskjet 2332 in my desktop computer that runs windows 10. HP smart app was scanning successfully 1 week before but not now.  

I am having problem with scanning. HP Smart app has been installed successfully and it shows ready as below

mohsin18_3-1719133669786.png

 

HP Smart can print but when click the scan button it provides the following error

mohsin18_0-1719133139853.png

though the Diagnose & Fix option in HP Smart app shows no issues were found as below

mohsin18_1-1719133397613.png

 

 Please help me how to fix the problem and  scan documents

 

Mohsin

 

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