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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-23-2022 06:25 AM

HP Recommended

I'm using work laptop and I can not disable VPN (company policies). Is there any other way to use this app without signing in? This is very annoying.

Category:
1 REPLY 1

‎11-23-2022 08:15 AM

HP Recommended

@Matt_Koz 

 

HP Smart requires the sign-in.

 

In general, a supported printer running a supported version of Windows also supports a Full Feature Software.

No sign-in.

That said, you need the VPN switched off for the download and possibly the software installation.

 

Talk to your IT department --  ask what you should do.

 

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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Dragon-Fur

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