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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-19-2022 01:07 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Smart will not open, just continues to show circle trying to connect.  Can print to printer, can scan from printer to laptop, just won't open HP Smart so I can create a multiple page scan to my laptop.  Was working an hour ago and just stopped. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2022 01:50 PM

HP Recommended

@JFranklin466 

 

Welcome to the HP Community Forum.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Consider

 

Restart everything, including the router that controls your network.

 

No Joy?

Reset HP Smart Application - Windows

 

Reset the HP Smart application - This action removes the app data.

 

Open Settings > Apps > Apps and Features

 

Windows 11 - Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

General Example - HP Smart - Windows - Apps - Options

HP_Smart_Win_Apps-and-Features_Version_2HP_Smart_Win_Apps-and-Features_Version_2

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-19-2022 01:50 PM

HP Recommended

@JFranklin466 

 

Welcome to the HP Community Forum.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Consider

 

Restart everything, including the router that controls your network.

 

No Joy?

Reset HP Smart Application - Windows

 

Reset the HP Smart application - This action removes the app data.

 

Open Settings > Apps > Apps and Features

 

Windows 11 - Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

General Example - HP Smart - Windows - Apps - Options

HP_Smart_Win_Apps-and-Features_Version_2HP_Smart_Win_Apps-and-Features_Version_2

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-19-2022 04:01 PM

HP Recommended

Thanks, will give that a try

Was this reply helpful? Yes No
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