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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-05-2021 10:21 AM

HP Recommended
Product: HP Photosmart C4480 all in one

Hi, 

I can no longer use HP solution center for my printer and I can not set HP Smart for it. When is HP going to do the necessary update so that I can start using HP Smart. 

Many thanks.

BreizhCambridge

Category:
1 person had the same question
4 REPLIES 4

‎02-05-2021 11:21 AM

HP Recommended

@BreizhCambridge 

==============================================================

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==============================================================

 

The bad news:

HP is not going to make the HP Smart application compatible with older printers that cannot support the setup.

HP Solution Center has not been supported for years - that won't change.

 

The good news:

There are other options for scan.

Some these might be supported in Windows 7.

All of which are supported in Windows 10.

 

Sample thread:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-printer-sfotware-dont-open/m-p/79605...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎02-05-2021 12:57 PM - edited ‎02-22-2021 01:01 PM

HP Recommended

I have the same problem with my HP photosmart B209a.

Printer works but I cannot do any utilities because the Solution Centre just bring up a large exclamation mark

As far as I can gather it windows software update has caused the problem.

I now have a good printer which I cannot use because of the software. My computer is also a HP but My new printer will not be a HP so I will not be on this site anymore. cheerio. how do we know that HP will drop us in again some time in the future if we buy a new HP,

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‎02-05-2021 01:01 PM

HP Recommended

That will work until you need to clean the print heads, test pages etc

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‎02-05-2021 01:15 PM

HP Recommended

@DaveRoker 

 

That is correct.

All the recommended options are band-aids and not a solution.

The solution is to replace the printer.

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

 

 

Dragon-Fur

Was this reply helpful? Yes No
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