HP4122 - Won't Scan

[CI3]

When I don't use my scanner for a while the printer ceases to scan at all. Everything in HP Smart says that I am wifi connected & operating. I usually uninstall the printer & reinstall, this is so time consuming. Printer is less than 12 months old

[Nal_NR]

Hi @CI3,

Welcome to the HP Support Community.

I understand that you are facing issues with scanning. I'd like to help!

Fix scanning problems

Diagnose & fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

Follow the steps below to resolve scanning problems using the HP Print and Scan Doctor

1.  
   • Windows: Download HP Print and Scan Doctor.
   • Mac: Use Diagnose & Fix through HP Smart. Learn more here
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click Fix Scanning.

See Additional resources if the problem is unresolved or if there are other scanning problems.

You may also refer to this document

Hope this helps! Keep me posted. 

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