HP6950 won't scan alignment page

[Barter1]

I've just a new HP6950 and it's printing wrong coloured lines across all images. Looks like i need to align the print head but I can't get it to scan the printed alignemnt page no matter how many times I've tried. It simply says page can't be scanned, i try again with the same result and then have to start the process again. Can anyone suggest how I can resolve this problem please?  

[Flower_Bud]

@Barter1

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, you're unable to scan the alignment page, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you able to make a copy? 

How is the copy quality?

When was the last time it worked fine?

Were there any hardware/software changes made? 

Are you able to make a scan of the regular document? 

Let's try these steps to resolve the issue: 

To Align the printhead, follow these steps: 

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Printer Maintenance or Tools menu.

4. Touch Align Printhead.

   An alignment page prints.

5. Wait until the page is out of the printer before you remove it. 

NOTE: Alignment page does not require scanning.

For the print quality issue, you could refer to this link: Click here 

Step 1: Reinstall the print driver (Windows only)

Step 2: Clean the printhead

Step 3: Use genuine HP cartridges

Step 8: Replace any low or empty cartridges

Step 9: Make sure the ink cartridges are properly vented and seated correctly

Step 10: Print a Print Quality Diagnostic Page

Step 15: Clean the printhead

Let me know how this goes,

Cheers!

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